Q: Will I be covered for various stages of life (e.g. pregnancy)?
A:
Definitely. We have a range of policies that cover you across the many different stages of your life, including pregnancy. Under our Complete Extras family cover, mothers-to-be and new mothers can now access a range of new benefits to help families meet the costs associated with having a baby. These include:
- pre- and post-natal classes
- settling classes
- lactation consultations
- appliances for hire or purchase (e.g. breast pump)
- infant sound and respiratory monitor (to help in the prevention of SIDS).
Q: How do I find out what my gap will be before I go into hospital?
A:
Depending on your level of hospital cover, there may be some out-of-pocket expenses ('gap') for your hospital accommodation. Call ACA Health on 1300 368 390 to confirm your cover and inquire about any gaps that you may have to pay. If you are having a procedure performed in hospital, you can ask your surgeon to provide you with a quote first. This information will inform you of any out-of-pocket expenses that you may incur for your surgeon's fees as well as any other associate doctors/specialists fees for your procedure.
Q: Does ACA Health offer travel Insurance?
A:
Please refer to our Travel Page for more information.
Q: Can I claim benefits as soon as I join ACA Health?
A:
If it is the first time you have had private health insurance you will first need to serve waiting periods before you can make a claim. This is to prevent people from simply joining to make a claim and then dropping their cover, and therefore preventing higher costs for everyone. If you transfer from another fund within 60 days of terminating your old cover, then normal waiting periods are waived and our benefits up to the level of your previous cover may be paid immediately, subject to financial continuity.
