A:

Many general treatment providers offer on-the-spot electronic claiming (called HICAPS), which means by using your ACA Health membership card, you’ll know on the spot what we pay on the claim and all you need to do is pay the difference. If your healthcare provider does not offer electronic claiming, you will need to post or deliver your original invoice/receipt along with an ACA Health Claim Form to us for assessment. Your claim will be processed within 3−5 business days and paid by direct deposit to your nominated account or by cheque to the address listed on your membership. If your claim is unsuccessful, it will be returned to you with a letter explaining why it cannot be paid.