About the Hospital Search
ACA Health has agreements with most private hospitals that are likely to be accessed by members. These agreements ensure that an agreed schedule of fees (including in-patient accommodation, theatre and special unit accommodation fees as appropriate) is charged by the hospital and paid by ACA Health on the member’s behalf. Please note that a member’s benefit entitlements will be affected by factors such as their level and type of cover and the financial status of their membership. This will affect the amount ACA Health will reimburse to the hospital.
ACA Health strongly recommends the member contact us on 1300 368 390 to confirm their benefit entitlement prior to receiving hospital treatment.
NB. Members who choose a non-agreement hospital may incur out-of-pocket expenses for hospital related services irrespective of their level of cover.
Search results will continue to include those private hospitals with which ACA Health has previously accepted contracts until such time as ACA Health terminates a contract. This means that the search results will continue to display information relating to a private hospital where a contract with that hospital is up for renewal but ACA Health has not yet decided whether or not to renew the contract.
ACA Health will use its best endeavours to respond promptly to renewals so that search results are as accurate as is reasonably possible.