Electronic claiming is here!

ou asked for it and now it’s here. Now you can email your extras (ancillary) claims to ACA Health. This new option will allow for faster turnaround time and reduced cost to you.

Here’s how you can claim electronically:

1. Download the claim form here
2. Scan or photograph your receipts and check that they’re legible
3. Attach the completed form and all scanned or photographed receipts to a single email and send to [email protected]
4. We will asses your claim

Tips and tricks:

– Ensure details of receipts are clearly seen when scanning or photographing them.
– Underline or place an asterisk * next to items you want to claim and please DO NOT use highlighters.
– Group items corresponding to the service recipient.
– Send all items in a single email.

Whilst we will be receiving your claims via email, we will continue to send your remittance advice via post. We will let you know when this changes in the future.

Note: If you don’t have access to emails, don’t worry – we will continue to process your posted claims as usual.