allianz-logo

Allianz Global Assistance

When you’re ready to travel again, we’re here for you.

Global Travel Assistance

Features and Benefits

24/7 Emergency Assistance


If you need help while travelling, Australian based case managers are here for you 24/7, with registered nurses and doctors available.

Proud Allianz Global Assistance Partner


We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need.

Get a Quote Online Today


Easily compare plans and customise your cover to suit you and your trip.

Epidemics and Pandemics

Travel has changed dramatically since COVID-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means the insurer does not cover claims that arise from, or are related to, an epidemic or pandemic.

However, ACA Health Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19.

Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.

Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.

If a COVID-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.

In addition to visas, COVID-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Prior to travelling, check with the nearest embassy, consulate or immigration department of your destination.

Epidemics and Pandemics

Plans

Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary.

Domestic

This Domestic Plan offers cover for a single trip within Australia. It is designed to cover personal liability, luggage, unexpected trip cancellation*, and more*.  Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

Essentials

This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, and unexpected trip cancellation*.

Multi-Trip

This Multi Trip Plan offers cover for multiple trips within a 12 month period. Each individual trip can be up to 15, 30 or 45 days in duration. For overseas trips, it offers all the benefits of the Comprehensive Plan; and for domestic trips, it offers all the benefits of the Domestic Plan. Plus, for an additional premium you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

Comprehensive

This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, unexpected trip cancellation*, and much more*. Plus, for an additional premium you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. 

Optional Cover

For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans. These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Optional Cover.

Snow pack


Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.

Cruise Pack


Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.

Adventure Pack


Doing adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.

Increased Item Limits Cover


Taking higher value items? To increase the item limit for higher value items, add Increased Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged*.

*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.

Allianz Global Assistance

Cover Types

Depending on the plan you choose, the insurer will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you. These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about the Cover Types.

Single

Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full time and will be with you for 100% of your journey.

Duo

Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.

Family

Covers you, your spouse or partner, and your dependants named on the Certificate of
Insurance who are aged under 25 years, not employed full time and will be with you for
100% of your journey.

FAQs

Got questions? Visit our FAQs to learn more

Contact Us

Customer Support


If you have any questions or need to make changes to your travel insurance policy, call or email us
1800 787 457
(Monday to Friday 8am-7pm, Saturday 8am-5pm AEST)

Claims


To make a new claim or to check the status of an existing claim, head to our claims portal.
Claims Portal

24/7 Emergency Assistance


Call emergency services immediately if your condition is life threatening
Call us as soon as you can on +61 7 3305 7499 (overseas)
1800 010 075 (within Australia)

Please note: Additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

ACA Health Benefits Fund Limited ABN 79 128 673 923 AR 341511 trading as ACA Health Benefits Fund arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, limits and exclusions apply. ACA Health Benefits Fund, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at  www.allianzpartners.com.au/policies/. ACA Health Benefits Fund and AGA receive a commission which is a percentage of the premium you pay for a policy – ask us for further details prior to purchasing.